The Ordering Process ~
How Ordering Works
What you need to know
You can use the order form on the Place an Order page.
I prefer talking to you one on one to get a better understanding of what want, however, if you are too busy and on the go, the order form is a perfect substitute.
Fill in the form entirely, the more information you give, the better your table will turn out. If you leave out any information on the form, That info will be missing from the table, so put in the time and don't forget anything.
The confirmation email from me will have all the data you submitted on the order form, so go over it carefully and make sure you didn't leave anything out. If you have omitted any information, send it to me in an email using your ID number and I will add it in. The ID number you get from the conformation receipt is very important, it will identify you immediately.
** Note all payments are in full
U.S. Army Requirements
Due to licensing obligations and Branding issues for the individual unit logos,
The United States Army has requested that I ask Separated and Retired personnel
to send me a Photocopy of their DD214's, to insure these tables aren't going to just anybody.
Please . . . . remove
your Social Insurance Numbers from the photocopy as this info I do not need to know.
Because all of our products are custom made there is a back order
, ordering and product construction are not
immediate. It could
take 2 months before construction on your item begins.
When you place your order on the ordering form you will be directed to a receipt page saying the order has been received and
is being processed.
Once construction on your commemorative item is ready to begin, an email confirming your order
with billing info will be sent to you containing a link to a payment page.
Once your payment has been received and processed, construction
on your item will begin.
Normal construction time is 6 to 10 weeks on average depending on back orders and individual table content. My manufacturing output is 14 tables per month. Information about each tables construction process will be available from the Military Cuts Blog.
From the Blog you can follow your tables process using your order ID Number, you can also post inquiries and other information to stay informed.
Our Policy on returns is that once glue up has begun, there is no going back . . .
You own the table !!
The Glass and the Plaque can be sent back, but you own the wood.
If you cancel before the glue up, the bulk of the table may be salvaged and you will only be charged for the engraving plus shipping, and work done.
All engraved items will be sent to you .
Cancellations on the Live Edge and Sandtable Slices are non existent
, Once I start the engraving process, You own the Slab.
If you cancel on a custom design build, you will be charge for all work up until the point of cancellation, Unsalvageable wood, plus wood shipping. The wood is yours . . .
There is plenty of time to cancel before the cutting begins, use it wisely . . .